FAQS

What unit is your fabric sold in?

Our fabric is sold by the meter (100cm) but you can buy any quantity you like (minimum order is 25cm or 0.25meters). If you want 80cm, order 0.8 meters, if you want 180 cm simply put 1.8 into the quantity field.

How do I buy a fat quarter?

If you're wanting to buy a fat quarter, simply enter 0.25 into the quantity field and then make a note in the comments box when checking out so that we know to cut your fabric as a fat quarter rather than a straight cut. The default is a straight cut so if you're wanting a fat quarter please let us know. 

What forms of payment do you accept? 

We prefer payment by bank deposit but do also accept credit card and paypal. We currently use paypal to process our credit card, please note that you do NOT have to set up an account with paypal to use it, you can click on the link in the bottom left corner of the paypal page to pay without signing up to paypal.

How much is delivery?

Delivery is FREE for all fabric orders only over $75 within New Zealand. Lamp Shades are excluded from this offer. Any fabric or patterns under $75 is shipped for $5 with Courier ($7 for rural) . We also offer the option of NZ Post for customers wanting to buy a single fat quarter or swatches ($8 and under), please note this is uninsured and at your risk.

We also ship worldwide but do charge for this. We can send a meter of fabric for NZ$5.00 worldwide, please contact us for an accurate price.

How soon will I receive my order? 

We will usually ship your order on the day we receive payment, on the rare occasion we will ship 1-2 days after payment is made depending on the current workload. We ship with courier so you will usually receive your order 1-2 days after payment clears (rural may take a little longer). If you have ordered something and have not received it within 5 days please contact us and we will track your order.

What is your return policy?

Fabric Online makes online buying easy for you - we offer a 100% satisfaction guaranteed policy - if you're not happy with your purchase for any reason you can return your fabric within 14 days of purchase - no questions asked!  No returns on sales items, unless there is a fault in the fabric.  Fabric needs to be in original condition in order to be accepted as a return, stains, cuts etc do not make the fabric "original condition"

How many meters do you keep of each fabric? Can I backorder if I have missed out? 

This varies depending on fabric popularity and how fast a particular fabric sells out. Please note that we are still working on our online stock keeping system. As a result we cannot guarantee a particular fabric at the time of purchase. If we don't have your fabric of choice anymore we will contact you and you can either get a refund, choose something else or we can sometimes backorder the fabric for you. This takes approx. 1-3 weeks to get in.

We rotate our stock regularly and if a fabric is not as popular we probably wont bring it in again. If you have your eye on a certain fabric you can always check how much we have of this so you wont loose out.

What type of fabrics do you stock? 

We currently stock  mainly 100% woven cotton fabrics, with one or two cotton/polyester mixes, the odd knit and some laminated fabric. We are looking at bringing in some others.We also stock patterns, some notions and beautiful bias binding tape!